Refund & Cancellation Policy

This Refund & Cancellation Policy applies to paid PreflightX purchases supplied by ContentHub s.r.o. at https://preflightx.io: the one-time Founder's Lifetime purchase, and any subscription we may offer. It forms part of our Terms of Service.

1. Voluntary 14-day money-back guarantee

We offer a voluntary 14-day money-back guarantee on your Founder's Lifetime purchase and on your first paid subscription charge, if subscriptions are offered. Our voluntary 14-day money-back guarantee is in addition to, and does not replace, any statutory withdrawal, refund, cancellation, or consumer-protection rights available to you under applicable law. You are eligible for a full refund of that charge under our voluntary guarantee if:

• you send your request within 14 calendar days of that payment;
• you send it from the email address registered to your PreflightX account; and
• your account is not fraudulent and has not materially violated our Acceptable Use Policy.

Send your request to hello@preflightx.io, identifying your account and the payment you want refunded. You do not need to supply a reason. Do not send full card numbers or payment credentials.

These eligibility conditions apply only to our voluntary guarantee. They do not restrict any mandatory statutory right to withdraw or receive a refund.

2. Founder's Lifetime

Founder's Lifetime is a single payment. It does not renew and there is nothing to cancel. Where it is refunded in full, under our guarantee, statutory withdrawal or otherwise, the Pro access it granted ends when the refund is processed, and the founder spot is not reissued.

3. Renewal payments and annual plans

These provisions apply only if subscriptions are offered. Renewal payments are not covered by the voluntary first-payment guarantee, except where applicable law requires a refund or other remedy.

If annual plans are offered, the voluntary guarantee applies to the initial annual subscription payment on the same terms. After the guarantee window, cancelling stops the next renewal; access continues to the end of the paid annual period. Cancellation alone does not create a right to a prorated refund, except where required by law.

4. How subscription cancellation works

You may cancel a subscription at any time using the subscription-management options in your account, or by emailing hello@preflightx.io from your registered account email. If you cannot access that email address, contact us for help verifying your account. Request cancellation before your next renewal to prevent the next charge.

Cancellation stops future renewal. Unless law requires otherwise, Pro access continues through the end of your current paid billing period; then your account returns to Free. Cancelling a subscription does not itself delete your account or scan history. You may separately request deletion as explained in our Privacy Policy.

Where a subscription payment is refunded in full, the related paid access ends when the refund is processed, unless applicable law requires otherwise.

5. Receiving your refund

Approved refunds are returned to the original payment method. Stripe and your bank determine how quickly a refund appears; it may take several business days. We will confirm the outcome of your request by email. Any mandatory legal refund deadlines continue to apply.

6. Statutory consumer rights

Our voluntary guarantee is additional to, and does not replace or limit, your mandatory consumer rights, including applicable EEA withdrawal rights and remedies for non-conforming services.

Where applicable, an EEA consumer generally has 14 days from conclusion of an online service contract to withdraw without giving a reason. This statutory period is distinct from our voluntary first-charge guarantee. Any exceptions, extension of the period, or proportionate charges for a service started at your express request depend on applicable law and the required information and consents. Using PreflightX does not by itself waive these rights.

To notify us of statutory withdrawal, send a clear statement of your decision to hello@preflightx.io or to our postal address below. Identify yourself and the relevant purchase or subscription. The registered-email requirement and fraud or Acceptable Use exclusions for our voluntary guarantee do not remove statutory rights. Any additional withdrawal method required by applicable law is also available.

Where statutory withdrawal applies, we will reimburse payments without undue delay and within the legally required period, generally no later than 14 days after receiving your withdrawal notice, subject to lawful deductions where applicable. A statutory withdrawal or refund may end paid access earlier than ordinary cancellation.

7. Questions and policy changes

Contact us for help with cancellation, refunds or withdrawal. We will update the date above if this policy changes and provide any legally required notice. Changes will not reduce rights that already apply to a payment you made.